Question 1

What member benefits does a MoneyBack physical card member have?

Accepted Answer

Effective from 1st Mar 2023, MoneyBack has fully digitalized, and functions of MoneyBack physical member card have been disabled. Click here to Download MoneyBack APP and link your physical member card with your APP Member Card Link Card details. You can enjoy member benefits by presenting MoneyBack App when shopping.

Question 2

How to apply for MoneyBack APP membership?

Accepted Answer

You can become MoneyBack APP member after registration through
1) MoneyBack Mobile App - Click here;
2) PNS eShop mobile app / website - Click here /
Click here to download PNS eShop mobile app: https://bit.ly/3u40MDY

You can enjoy shopping and earn MoneyBack points every time you shop at PARKnSHOP physical store and PNS eShop. Simply present MoneyBack ID on MoneyBack or PNS eShop App at PARKnSHOP physical stores, or log-in as MoneyBack member at PNS eShop to enjoy member priveleges and earn MoneyBack points.

Question 3

Can MoneyBack APP member earn points at PARKnSHOP physical store and PNS eShop?

Accepted Answer

MoneyBack APP memeber can earn MoneyBack points every time you shop at PARKnSHOP physical store and PNS eShop. Simply present MoneyBack ID on MoneyBack or PNS App at PARKnSHOP physical stores, or log-in as MoneyBack member at PNS eShop to enjoy member priveleges and earn MoneyBack points:
i. Hong Kong PARKnSHOP physical store and eShop: HK$5 spending = 1 MoneyBack point
ii. Macau PARKnSHOP physical store: MOP5 spending = 1 MoneyBack point

* PARKnSHOP Physical Store:
The following types of transactions are not Eligible Transactions for the purpose of this Promotion: purchasing gift coupons, e-vouchers, stage 1 infant milk powder, tobacco, phone card / prepaid phone card / gift card, food coupon, PARKnSHOP Food Card bill payments, Octopus card / AlipayHK reloads, phone / fax / TasteToGo and www.greatfoodhall.com orders, ‘Click & Collect’ service, plastic shopping bag charging, consignment counter transaction, any redemption promotion and eStamp redemption, bulk / case purchase with single transaction over HK$50,000 or 50 cases, delivery service charge and 3 Shop products and services, transactions made at any outlets in Macau and Mainland China, unauthorized transactions, transactions and reload of e-Wallets (including but not limited to PayMe, WeChat Pay and Alipay) and any transactions that are subject to cancellation, charge-back, return of goods and refund or any other categories of transactions specified by the Bank from time to time.

PNS eShop :
The following types of transactions are not Eligible Transactions for the purpose of this Promotion in: purchasing e-vouchers, phone / fax / TasteToGo orders, hampers, phone card / prepaid phone card / gift card, stage 1 infant milk powder, home appliances and cookware, mooncakes, hairy crabs, supplier direct delivery items, physical store pick up items, pre-order items, items from Watsons eMall and Fortress items and any other redemption products.

Question 4

When will be the points added to my account after the transaction completed?

Accepted Answer

Moneyback points will be added and shown in your MoneyBack APP under "Account" within 5 days after purchase or 2 days after delivery. You can click "Transaction History" in "Account" to check the earn points history. 

Question 5

What can I do if I forget to show my Moneyback APP when I make a purchase. Can I claim back the corresponding MoneyBack points?

Accepted Answer

We do not accept point claim request after sales transaction has been made. If you do not have your MoneyBack App ID with you, you can provide your registered mobile number at checkout to earn points for the transaction. 

To protect the benefits of customer, MoneyBack ID in MoneyBack App should be presented for point redemption.

Question 6

Can Moneyback APP members use MoneyBack points in PARKnSHOP physical stores and PNS eShop?

Accepted Answer

Moneyback App members can redeem the points in Hong Kong and Macau PARKnSHOP physical stores and Hong Kong PNS eShop. 50 MoneyBack points can redeem equivalent to HKD/MOP$1. 

To protect the benefits of customer, MoneyBack ID in MoneyBack App should be presented for point redemption.

Question 7

If I have lost my MoneyBack member card, what should I do?

Accepted Answer

Effective from 1st Mar 2023, MoneyBack has fully digitalized, which physical card has upgraded to App and Card functions will be disabled. Don't worry if you have lost your card as Moneyback points cannot be redeemed by physical card anymore. You are no need to report the lost card to us. 
Click here  to Download MoneyBack APP and link your physical card Link Card details. For Moneyback App registration, please make sure your name, mobile phone no. and email are all the same as your card's registered information in order to complete the card linkage. All the Moneyback points and transaction history will be transferred and shown in MoneyBack App. 

Any enquiry, please call MoneyBack Customer Hotline at 852 2187 2277 (Hong Kong) / 853 2851 9274 (Macau) for assistance. 

Question 8

How to change my MoneyBack login email, mobile phone no. or password?

Accepted Answer

PNS.hk:
Click on "My Account" button at the top right corner at PNS.hk, then select "Forgot Password?" under "Login/Register" page. Then select how you would like to reset your password via email or SMS. A verification code should be sent to your mobile number or email that associated with your account. After entering the verification code and click "Continue", you will be able to reset your password again.

PNS eShop App:
Click on "My Account" button at the bottom right corner, then select "Forgot Password?" under "Login" page. Then select how you would like to reset your password via email or SMS. A verification code should be sent to your mobile number or email that associated with your account. After entering the verification code and click "Continue", you will be able to reset your password again.

Question 9

How can I become MoneyBack VIP member?

Accepted Answer

First of all, you need to register as MoneyBack member and spend over $35,000 or above at ParknShop/ Watsons/ Fortress. 

Question 10

How can I receive the latest offers and promotions?

Accepted Answer

1) Subscribe our e-newsletter thru MoneyBack App
    My account > setting > change personel profile > select promotion communication 
2) Follow our Facebook  (https://www.facebook.com/parknshop)
3) Stay tuned on the updates of PNS eShop mobile App / website (www.pns.hk)

Question 11

Can I place an order at PNS eShop without registrating as Moneyback App member?

Accepted Answer

No, you have to register as a member to place an order. You can also log in with your MoneyBack account.

Question 12

If I registered on PNS eShop but fail to login, what can I do?

Accepted Answer

You may have entered the email address and password incorrectly when you register. If you forgot your password, please try to reset password. If you still fail to login, please Contact Us by phone +852 2690 0948, email Parknshop.info@asw.com.hk or online conversation.

Question 13

If I register as a member in PNS eShop, will I automatically become a Moneyback App member?

Accepted Answer

Yes. You may use the same login and password to login the Moneyback App account. 

Question 14

How can I deactivate my MoneyBack App account? Can I get back my account if it has been deactivated?

Accepted Answer

Deactivated account is irreveresible, all purchase history and MoneyBack points are irrecoverable. If you wish to deactivate your account, please contact MoneyBack Customer Hotline at 852 2187 2277 (Hong Kong) / 853 2851 9274 (Macau) for assistance. 

Question 15

How can I enquire the MoneyBack App or MoneyBack points related issues?

Accepted Answer

Please refer to MoneyBack FAQ https://www.moneyback.com.hk/en/faq
or call MoneyBack Customer Hotline at 852 2187 2277 (Hong Kong) / 853 2851 9274 (Macau) for assistance. 