Watsons Water Solution Maintenance Service
Customers who purchase the Watsons Water Solution CF1 water filter can enjoy 3 years maintenance service. Customers need to register on the designated website (details can be found on the Watsons Water Solution website) and keep the original receipt as proof of purchase. The lifetime maintenance service includes:

• Professional after-sales consultation and service
• Free replacement of parts^ once only (excluding filter cartridges)#
• Follow-up service^*
• Replacement filter cartridge reminder service

^Parts include "Oring" and " Thread Adapter ", and a one-time postal service. Replacement is not available if the water filter has been wet/damp or used, or if it has been previously used.

#For additional maintenance and repair services, customers must bring the water filter to the Watsons Water Solution maintenance department for confirmation by Watsons Water Solution maintenance staff before replacement, and relevant fees may apply. The address is Watsons Distilled Water Centre, 6 Tai Lee Street, Taipo Industrial Estate, and customers are advised to call the customer service hotline +852 2662 1993 to make an appointment before visiting.

*The Watsons Water Solution filter must be installed by an authorized technician from Watsons Water Solution before the follow-up service can be enjoyed. Otherwise, fees may apply for on-site replacement or repair. If the repair involves other parts and transportation services, relevant fees will be charged.

WWS Maintenance service centre opening hours:

Monday to Friday 9:00 a.m. to 12:00 p.m; 2-6p.m.. Saturday 9:00 a.m. to 12:00 p.m. (except on public holidays)

Watsons Water Solution Technical Support & Fee

Regarding the installation of the filter, we recommend that customers understand the type of faucet in their home before purchasing and can install it themselves without using any tools to install the diverter on the faucet. The installation process is typically very simple and can be completed in a few minutes. If customers require a professional technician to come to their home, we can provide actual photos and suggestions for the installer to conduct a preliminary assessment and arrange for necessary parts.

The basic cost for on-site installation is $400, which includes parts. The basic on-site installation service includes installing the diverter on the water outlet faucet. Parts include connectors, “Thread Adapter", and "O ring". It does not include drilling holes. Additional fees of $350 are charged for areas such as outlying islands, Discovery Bay, certain remote areas, or places that are difficult for Watsons Water solution vehicles to reach. Village houses are not included.

Please contact our customer service hotline +852 2662 1993 to make an appointment before visiting.

Watsons Water Solution reserves the right to supply products and services, adjust prices, and revise these terms and conditions. In case of any disputes, Watsons Water Solution reserves the right of final decision.

Please visit https://www.watsons-water.com/Terms-and-Conditions for more details.

-----

Watsons Water Solution provides free delivery service (one-time)
After the order is confirmed, the customer service department of Watsons Water Solution will contact the customer to confirm the delivery address, delivery time and date, or arrange for delivery through a designated courier company. The product will be delivered within 7 to 10 working days from the date of purchase.

Free delivery service :

Delivery by Watsons Water Solution during the delivery period, from 9:00 am to 6:00 pm, Monday to Saturday, excluding Sundays and public holidays. If there is no one to receive the goods or the goods are refused without reason, Watsons Water Solution reserves the right to charge an additional fee to the customer.

Please visit https://www.watsons-water.com/Terms-and-Conditions for more details.

WWS CF1 Advanced Pro Filter (Set) (supplier Delivery – Within 10 Working Days)