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Home FAQs
What delivery methods provided?
How long does it take to receive my order and how to enjoy free delivery?
What delivery time slots offered?
Where do you deliver?
Can i change the delivery address for my order?
Why cannot delivery my order to any PARKnSHOP store?
Is that PNS eShop accept corporate order or cash on delivery?
Click & Collect
How can I get free Click & Collect service?
How long does it take to pick up my order?
What happens if i arrive late to collect my order?
How to shop
How to shop and place an order at PNS eShop?
How can I add products to my shopping list?
How do I get notified when product is back to stock?
Product information
What does the badge in the upper left corner of the product represent?
Promo Code is shown invalid even you have not been used before?
Why does it say "Coupon code is invalid" after entering the Promo Code?
How to enter the number of products with "Buy X Get X Free" Discount Offer?
VIP Year-round offer
eCoupon Terms & Conditions
Why the “eCoupon / eVoucher” is shown invalid?
When will the eCoupon be inserted into my account?
What payment methods can I choose?
Is the payment secure?
Is there any payment limit for online shopping?
How to know if the payment transaction is successful?
Can I choose to refund or request change when use eVoucher to check out?
Can I change the information of my order, or cancel it?
Why I can't find the free gift from my shopping cart or order?
How do I rate and review a product?
Can I edit or delete a review?
Why is my review not showing up?
How to report an inappropriate review?
Refund or Return
Can I change the information of my order, or cancel it?
How can I report missing / wrong / defective items of my order?
How can I arrange returns & refunds for online order?
How can I arrange returns & refunds for offline store order?
Details on Free Delivery Service Provided by Supermarkets for Persons with Disabilities
Who is eligible for application?
Where to obtain application form for the Free Delivery Service?
How to apply for the free delivery service?
Additional terms and conditions relating to the provision of free delivery service